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Issue with some Black Modems - See details (In Progress) High

Affecting Other - Wireless Internet Service

  • 08/25/2021 21:33
  • Last Updated 08/31/2021 20:13

AT&T has pushed out some bad firmware to some of our black Teltonika RUT240 modems, causing them to go offline. 

If you have a black, Teltonika RUT240 modem with 3 antenna, and your connection is offline, please power cycle the modem. If the modem fails to reconnect, please open a ticket in the customer portal, so we can arrange for a modem replacement.